Employment Opportunities

In a growing Industry Data Innovations continues to expand. We're regularly looking for talented, passionate individuals to join our team. Here you'll find the positions we're currently looking to fill in each of our 4 locations. Think you'd be a great fit? We want to hear from you!


To apply for Data Innovations - North America positions:

Please download and fill out this application form. Then send it in with your resume to our employment department. We also invite you to fill out this Executive Order 11246 Invitation to Self-Identify form.

  • Email: employment@datainnovations.com
  • Fax: (802)846-1375
  • Mailing Address:
    • ATTN: Employment
    • DATA INNOVATIONS LLC
    • 120 Kimball Avenue, Suite 100
    • South Burlington, VT 05403, USA

Data Innovations LLC is an E-Verify Employer: Equal Opportunity Employer

Benefits of Working for Data Innovations North America
  • Competitive salary
  • Matching 401(k) 
  • Comprehensive, highly-desirable benefit plan including medical, dental, vision, short and long term disability
  • Generous paid time off 

If you are interested in working for a leading laboratory software company, send us your resume today.

If you are unable to fully use the online application system, you may contact the Human Resources Department at 802-264-2850 for an alternate solution in applying for an open position.

Application Specialist

Data Innovations North America, the world’s largest and most successful clinical and blood laboratory Middleware Company, is currently seeking an Application Specialist. The Data Innovations Application Specialist is a mid-level position with working knowledge of Instrument Manager and/or Lab Information System Software. Their primary responsibility is to provide technical support to Data Innovations’ customers on our software products, services and general instrument interfacing in a call center environment. The person is expected to handle all types of customer calls and only escalate very complex issues to senior staff or Management.

Essential Functions and Responsibilities:

  • Provide technical support for Data Innovations’ software products, services and general instrument interfacing
  • Resolve and respond to customer requests in a polite, professional and timely manner
  • Create and maintain work instructions and other internal documentation
  • Track, update and maintain ownership and documentation on existing and newly assigned support cases
  • Provide customers with training on Data Innovations’ software products
  • Work with cross-functional departments on resolving escalated issues
  • Train and mentor new staff
  • Review and comment on SRSs and Help Files content for drivers to ensure usability
  • Carry a pager and respond to after-hour support calls on a rotating basis
  • Lead Department meetings in the absence of Senior Staff
  • Act as liaison between CS and other departments as needed
  • Lead and/or participate in departmental or cross company projects
  • As necessary, provide on-site and remote service for Data Innovations’ middleware solutions
  • Active participant in triage process
  • Complete other related duties as assigned

Requirements

Knowledge, Skills, and Abilities:

  • Proven problem solving approach
  • Ability to work independently
  • Strong interpersonal and communications skills; including ability to communicate highly technical concepts to people of varying level of technical competency and document both in detail and summary format for various audiences
  • Possess high attention to detail
  • Excellent customer interaction skills
  • Ability to be self-motivated and to effectively manage multiple projects
  • Extensive experience and knowledge of computer hardware, computer networking, Microsoft operating systems and Microsoft Office Suite (Word, Excel and Outlook)
  • Experience and high functioning level of knowledge of Instrument Manager, VmWare virtual machines, Serial device connectivity, Network Device Servers, Instrument Interfacing, and Cache Administration
  • Meet needs of potential travel obligations
  • Ability to follow DI’s policies and procedures
  • Meet location requirements in South Burlington, Vermont

Education and/or Experience

Minimum of an Associate's Degree and least 2 years of relevant professional experience, or at least 5 years relative working experience.

Physical Requirements/Working Conditions:

While performing duties of this job, the employee is predominately functioning in a sedentary light office position with high frequency of telephone communication, keyboarding, and computer.

Preferred skills and experience:

In addition to the above requirements, the ideal employee/candidate will have experience with the following:

  • Clinical laboratory experience as a licensed General Medical Technologist (ASCP, NCA or equivalent) with knowledge of:
    • Laboratory workflow in multiple areas of a clinical laboratory
    • Working knowledge and understanding of Laboratory Information Software
    • LIS (laboratory information system) software administration
    • CAP requirements
    • InterSystems' Caché
    • Instrument interfacing
    • Previous experience with Instrument Manager
    • Project Management Experience
    • Experience with Microsoft SharePoint
    • Preferred ability to communicate in Spanish and/or French both verbally and in writing

Supervision Level

This person reports to the Customer Services Manager or Lead Application Specialist and may provide some leadership/mentoring oversight to other Application Specialists or Associates.

Field Sales Manager

Data Innovations LLC, the world’s largest and most successful clinical and blood laboratory Middleware Company is currently seeking a Field Sales Manager. The Data Innovations Field Sales Manager’s primary responsibilities are to manage a team of field sales representatives, maintain key account relationships as well as develop new relationships by positioning Data Innovations as the undisputed leader in laboratory middleware solutions by demonstrating the value of our products within laboratory environments and workflows. This person is expected to work independently, needing little direct supervision while making decisions on matters of significance.

Essential Functions and Responsibilities:

  • Manage and inspire a team of field sales representatives on how to best deliver solutions and describe the services and implementation of products to fully support customer and company objectives within the context of the customers’ organizations
  • Set and maintain accountability for sales targets as an individual and as a team
  • Establish and maintain relationships and customer loyalty with customers and business partners in the medical community
  • Liaison with upper/exec management in providing regular updates on sales forecasts, pipelines and closed deals
  • Work directly with sales executive management on establishing and executing against sales goals to ensure sales targets are met including internal tracking systems to ensure timely and regular follow-up.
  • Consult with customers and medical laboratory professionals for the optimization of laboratory workflow, , laboratory efficiency and quality by utilizing Data Innovations’ information technology products and configuration recommendations with the purpose of generating sales and delivering customer satisfaction
  • Drive targeted revenue goals from existing accounts as well as identify new business opportunities and leads with the closure of sales
  • Mentor and manage all aspects of performance for a team of field sales representatives
  • Train and continuously develop knowledge, skills and abilities of direct reports, including sales techniques, administration of sales process(es) and knowledge of product
  • Perform and deliver effective sales presentations of the company’s products and solutions to internal and external customers
  • Maintain strong professional relationships with strategic customers through regular meetings and interactions, which includes frequent on-site field visits
  • Develop and deliver sales plans and market assessments, including identifying potential customers, up-sell opportunities prospective contacts
  • Successfully negotiate contract terms and conditions
  • Work collaboratively with members on the sales team and other departments to ensure customer needs are met
  • Actively participate in tradeshows, workshops and educational events
  • Provide feedback to the appropriate teams regarding customer needs and desired product enhancements, trends in current market and competitors
  • Develop and maintain an expert level knowledge of the use and functionality Instrument Manager™ software, its associated modules, EP Evaluator and the laboratory industry
  • Perform other related duties as assigned

Requirements

Knowledge, Skills, and Abilities:

  • Expert level knowledge and understanding of:
    • Medical laboratory operations and workflow associated with results production.
    • The roles of the laboratory information system(s), analytical and automation instrumentation and how they interoperate.
    • Clinical aspects of laboratory testing and comprehending medical and scientific information
  • Ability to support Company Values of; Innovation, Continuous Improvement and Executing as a High-Performing Team
  • Ability to learn new products and incorporate into existing offerings
  • Proven track record of maintaining customer satisfaction and sales accomplishments
  • Experience with effectively leading and managing a team of direct reports
  • Demonstrated ability to develop and maintain long-term business relationships
  • Excellent problem solving skills
  • Excellent negotiation skills
  • Persuasive Communication skills (verbal and written)
  • Ability to successfully manage many complex prospective customers/ simultaneously
  • Strong networking and executive selling skills
  • Working knowledge of Microsoft Office products
  • Ability to follow DI’s policies, procedures and system usage practices
  • Satisfy travel requirements (minimum 50% of travel required – including international)

Education and/or Experience

Bachelor’s Degree and at least 5 years’ experience in a laboratory or with a laboratory middleware, instrumentation, or information system vendor, preferably in a sales and marketing position selling laboratory or scientific equipment, OR a combination of education and experience from which comparable knowledge and skills are acquired

Physical Requirements/Working Conditions:

While performing duties of this job, the employee is predominately functioning in a sedentary light office position with high frequency of keyboarding, and computer use. This position may also have high travel requirements to customer sites; must be able to tolerate conditions associated with traveling and working in a laboratory setting.

Preferred skills and experience:

In addition to the above requirements, the ideal employee/candidate will have experience with the following:

  • Professionally trained as a Medical Laboratory Technologist
  • Proven and effective sales/selling experience
  • Experience with SalesForce or similar CRM tool
  • Experience with Regulatory Compliance
  • Previous experience using Data Innovations’ products/services

Supervision Level

This person reports directly to the VP of Sales and Marketing and leads the work of the field sales team.

Field Sales Representative Associate

Data Innovations LLC, the world’s largest and most successful clinical and blood laboratory Middleware Company is currently seeking a Field Sales Representative Associate. The Data Innovations Field Sales Representative Associate’s primary responsibilities are to promote and sell the company’s’ products and services and ensure they meet the defined business objectives including maintaining key account relationships as well as develop new relationships by positioning Data Innovations as the leader in laboratory middleware solutions by demonstrating the value of our products within laboratory environments and workflows. The Field Sales Representative Associate is expected to work independently under minimal direct supervision.

Essential Functions and Responsibilities:

  • Develop proposals and manage the project to sale closure for business partners
  • Assist with the Identification of laboratory solutions for existing and new customers with the purpose of generating sales and delivering customer satisfaction
  • Generate revenues from existing accounts as well as identify new business opportunities
  • Establish and maintain relationships and customer loyalty with customers and business partners in the medical community
  • Perform sales presentations of the company’s products and solutions to customers
  • Maintain strong professional relationships with customers and business partners through regular meetings and interactions, which may include on-site field visits Develop sales plans including identifying potential customers, and up-sell opportunities to prospective contacts in an assigned territory
  • Drive targeted revenue goals with the closure of sales
  • Successfully facilitate contract terms and conditions
  • Prepare and accurately process sales orders
  • Work collaboratively with other members on the sales team and other departments to ensure customer needs are met
  • Provide regular updates to Management on all aspects of sales
  • Actively participate in tradeshows, workshops and educational events
  • Provide feedback to the research and development and management team regarding customer needs and desired product enhancements
  • Maintain internal tracking systems for services and customer follow-up
  • Develop and maintain a general level knowledge of the use and functionality of Instrument Manager™ software, its associated modules, EP Evaluator and the laboratory industry
  • Perform other related duties as assigned

Requirements

Knowledge, Skills, and Abilities:

  • Ability to learn and comprehend medical and scientific information
  • Ability to learn new products and incorporate into existing offerings
  • Proven track record of maintaining customer satisfaction and sales accomplishments
  • Demonstrated ability to develop and maintain long-term business relationships
  • Excellent problem solving skills
  • Excellent negotiation skills
  • Persuasive Communication skills (verbal and written)
  • Ability to successfully manage many complex prospective customers simultaneously
  • Working knowledge of Microsoft Office products
  • Ability to follow DI’s policies, procedures and system usage practices
  • Satisfy travel requirements (up to 50% travel required), which may include travel outside of normal business hours – including evenings and weekends
  • Meet location requirements based in South Burlington, Vermont OR ability to travel to VT frequently for training

Education and/or Experience

Bachelor’s Degree, and previous sales experience preferably with a laboratory middleware, instrumentation, or information system vendor OR, a combination of education and related working experience form which comparable knowledge and skills can be acquired.

Strongly preferred: Completion of an Accredited Medical or Clinical Laboratory Scientist program and at least one (1) year of experience working as a certified or licensed Medical Laboratory Technician or Medical Technologist OR Bachelor’s Degree in Clinical Laboratory Science (or related field) and at least 2 years of direct experience in the clinical laboratory, preferably related to laboratory middleware, instrumentation or information system vendor.

Physical Requirements/Working Conditions:

While performing duties of this job, the employee is predominately functioning in a sedentary light office position with high frequency of telephone communication, keyboarding, and computer. This position may also have travel requirements to customer sites; must be able to tolerate conditions associated with traveling and working in a laboratory setting.

Preferred skills and experience:

In addition to the above requirements, the ideal employee/candidate will have experience with the following:

  • Medical/Healthcare Background including knowledge of medical/clinical laboratory workflow operations
  • Certified Medical Technician or Licensed Medical Technologist
  • Project Management
  • Healthcare Sales
  • Previous experience using Data Innovations’ products/services
  • Experience with Salesforce or similar CRM system
  • Based in Burlington, VT office

Supervision Level

This person reports directly to the Management representative for Field Sales.

Director of Quality and Regulatory

Data Innovations North America, the world’s largest and most successful clinical and blood laboratory Middleware Company, is currently seeking a Director of Quality and Regulatory. The Data Innovations Director of Quality and Regulatory’s primary responsibility is to ensure the quality management system (QMS) is implemented, maintained, and continuously improved on a world-wide basis. This person has the ultimate responsibility in ensuring system(s) and practices comply with the relevant government, industry, and customer/business partner regulatory standards world-wide. This person is also responsible for leading, providing guidance, training, and mentoring on regulatory strategy on a global basis. The Quality and Regulatory Director is expected to rely on their extensive experience and judgment to work independently, accomplish goals, and perform the essential functions and responsibilities of the job.

Essential Functions and Responsibilities:

  • Provides leadership and direction regarding all activities of the Quality and Regulatory operations of the business, inclusive of foreign operations
  • Leads, drives, implements, and maintains the company-wide QMS to ensure regulatory compliance on a world-wide basis
  • Promotes Quality and Regulatory and is the highly visible, approachable champion of QA/RA to both internal and external customers
  • Openly collaborates effectively with internal departments regarding process improvement specific to the QMS, ideally incorporating Lean tools and methodology and by supporting employees to challenge the status quo to generate new ideas
  • Examines and evaluates Quality and Regulatory risks and notifies Executive Management proactively/in a timely manner of potential non-compliance and other findings that could have an adverse impact to the company
  • High-energy leader able to delegate and mentor effectively, yet roll up their sleeves when required to achieve results and/or demonstrate effective behavior
  • Continuously and proactively examines and evaluates the Company’s processes for shortfalls, bottlenecks, and what’s failing, and able to address challenges via collaboration and teamwork
  • Participates in and trains/mentors other QA/RA personnel on hazard analysis review and risk assessment of products
  • Responsible for certifying the Company’s products and services meet established quality levels and clearance standards, as well as ensuring all necessary regulatory applications and statuses are maintained and filed
  • Acts as the Company liaison to all applicable regulatory bodies for communications pertaining to the regulatory process(es) for products requiring regulatory approval, certification, or clearance
  • Responsible for administrating the CAPA system
  • Facilitates appropriate internal communication regarding the QMS including effectiveness check data and corrective and preventive actions
  • Identifies, analyzes, and communicates new laws, regulations and corporate policies to appropriate parties
  • Actively pursues up-to-date industry knowledge and implements benchmark and best-practice activities that maintain exceptionally high levels of product quality and compliance
  • Proactively engages in business/industry trade groups and organizations ensuring relevant trends are communicated throughout the organization
  • Implements projects pertaining to regulatory changes in a visible, collaborative, and proactive/timely manner
  • Independently ensures established quality and regulatory procedures are followed, inclusive of the company’s document control strategy
  • Continually assesses, tracks and provides monthly updates to the Vice President on key metrics relating to quality, regulatory, compliance, and applicable customer service functions
  • Actively works with the Business Partners team to review business partner quality agreements and ensures Company fulfills requirements detailed in each agreement
  • Performs and hosts internal and external audits of processes, procedures and key suppliers
  • Establishes, implements, and reports on departmental goals, objectives, policies, and operating procedures
  • Demonstrates expert-level awareness of the DI Quality System
  • Designs, manages and provides appropriate Quality System training and guidance to all employees worldwide
  • Reviews, interprets, and summarizes all Regulatory/Compliance standards including but not limited to FDA (21 CFR Part 820), HIPAA, ISO 13485 (and EN 13485), Health Canada (CMDR Parts 1 – 4), CE Marking and other international government security and privacy regulations
  • Serves as the Company’s Privacy Officer and ensures continuous compliance with US HIPAA regulations
  • Acts as Safety Officer for Medical Devices (according to § 30, German Act on Medical Devices)
  • Performs other related duties as assigned

Requirements

Knowledge, Skills, and Abilities:

  • Broad experience with the QMS and regulatory requirements for medical device software both within the US and worldwide
  • Strong, effective leader and mentor for Quality and Regulatory personnel
  • Ability to maintain positivity and composure in stressful and deadline-driven environments
  • Experience managing quality assurance functions, inclusive of: design controls, medical device reporting procedures, nonconformance controls, work instructions, supplier audits and qualification, documentation and change control, risk management, FDA inspections, ISO audits, business partner audits
  • Completed or able to complete a recognized Regulatory Affairs Certification (e.g., RAPS) and Safety Officer training program(s)
  • Extensive experience and familiarity of quality system requirements, inclusive of interpretation and implementation of worldwide quality system requirements
  • Proficient with Microsoft Office (Outlook, OneNote, Word, Visio and Excel) and Microsoft SharePoint
  • Ability to manage through shifting priorities of a project, team, and company
  • Excellent analytical, root-cause analysis, hazard analysis, and problem solving skills, inclusive of the ability to resolve problems quickly and completely
  • Proven ability to communicate clearly, concisely, and professionally in verbal and written formats with internal and external customers
  • Ability to work independently and makes timely, sound decisions on business matters
  • Ability to follow DI’s policies and procedures
  • Experience with compliance assessment and compliance planning development
  • Manage all aspects of worldwide regulatory affairs, ensuring compliance with all applicable CE, FDA, HC, ISO and other governmental approvals as necessary with respect to all Company products

Education and/or Experience

Bachelor’s Degree and at least ten years work experience related to Quality and Regulatory matters specific to software in the medical device industry

Physical Requirements/Working Conditions:

While performing duties of this job, the employee is predominately functioning in a sedentary light office position with high frequency of telephone communication, keyboarding, and computer. This position may also include limited travel requirements to offsite training, company meetings, and corporate meetings within the Roper family. Estimated travel frequency is less than 10%. This position will be located in the company’s South Burlington, VT office.

Preferred skills and experience:

In addition to the above requirements, the ideal employee/candidate will have experience with the following:

  • Extensive knowledge and experience with regulations pertaining to software as a medical device and their application
  • Experience with CRM products, inclusive of transitioning a QMS to a new CRM product (CAPA and SCAR processes), inclusive of developing new or modifying existing processes and procedures
  • Experience with Microsoft SharePoint as a document management system
  • Experience with Lean methodology
  • Experience transitioning to ISO 13485:2016, inclusive of transitioning from CMDCAS (Canadian Medical Devices Conformity Assessment System) to MDSAP (Medical Device Single Audit Program)

Supervision Level

This person reports directly to the VP of Product Strategy and QA/RA, and also has the responsibility to set organizational goals and objectives, effect change via collaboration and process improvement, perform long-term planning, and lead and mentor a team of direct reports.

Laboratory Solution Consultant

Data Innovations North America, the world’s largest and most successful clinical and blood laboratory Middleware Company, is currently seeking an Laboratory Solution Consultant.The Data Innovations Laboratory Solution Consultant’s main focus is to optimize a customer’s clinical laboratory goals. This position’s primary responsibilities are to provide software solution consulting services to customers and facilitate the implementation, training and the use of the Data Innovations products. This person will provide technical and laboratory workflow expertise, advice and support throughout the entire implementation process. The Laboratory Solution Consultant is expected to work independently, needing little direct supervision.

Essential Functions and Responsibilities:

  • Design and implement best practice laboratory solutions for customers and business partners using Data Innovations software
  • Provide advanced level support and guidance from pre-implementation through post-live support to ensure maximum benefit from the company’s software solutions
  • Provide customers and Business Partners with appropriate training and education on the company’s product and solutions
  • Develop and maintain an advanced level knowledge of the use and functionality of the company’s software products, its associated modules, and the laboratory industry
  • Maintain strong professional relationships with strategic customers, business partners and industry colleagues through regular meetings and interactions
  • Successfully execute project plans through their completion for assigned service implementations
  • Manage and accurately track time spent on assigned projects and tasks, and meet utilization goals established for the position.
  • Work collaboratively with other departments within the company to ensure the company’s operational readiness for new releases
  • Perform demonstrations/presentations of the company’s products and solutions to customers
  • Actively participate in tradeshows, workshops and educational events as needed
  • Must be able to successfully perform all duties associated with the Laboratory Technical Consultant regarding the installation of the company’s products
  • Perform other related duties as assigned

Requirements

Knowledge, Skills, and Abilities:

  • At least 3 years’ experience as a certified Medical Technologist (ASCP, NCA, or equivalent) or at least 8 years working as a Laboratory Technician and possess requirements and ability to complete Medical Technologist certification
  • Working knowledge and understanding of Laboratory Information Software, IVD instrumentation and laboratory workflows
  • Knowledge of or ability to learn Data Innovations’ products
  • Excellent interpersonal and presentation skills
  • Excellent analytical and problem solving skills
  • Effectively manage multiple priorities under constant deadlines and in potentially stressful environments/situations
  • Self-motivation and ability to successfully work independently
  • Ability to deliver and portray the Company’s solutions in a positive and professional manner
  • Effective ability to teach and instruct peers and clients
  • Demonstrated knowledge of and ability to execute upon the principles surrounding project management
  • Ability to meet travel requirements – at least 50% travel required, which may include travel outside of normal business hours – including evenings and weekends
  • Must be willing to comply with and pass a background check screening(s) as required by customer contracts
  • Ability to follow DI’s policies and procedures

Education and/or Experience

Completion of an Accredited Program in Medical Laboratory Technology and at least 3 years’ experience working as a certified Medical Technologist or at least 8 years working as a Laboratory Technician

Physical Requirements/Working Conditions:

While performing duties of this job, the employee is predominately functioning in a sedentary light office position with high frequency of keyboarding, and computer use. This position may also have high travel requirements to customer sites; must be able to tolerate conditions associated with traveling and working in a laboratory setting.

Preferred skills and experience:

In addition to the above requirements, the ideal employee/candidate will have experience with the following:

  • Previous experience using Data Innovations’ products/services
  • Certification in Project Management
  • Previous Consulting Experience
  • Experience conducting adult education training courses
  • Proficiency with Microsoft Office and SharePoint applications

Supervision Level

This person reports directly to the Lead Laboratory Solution Consultant, Lead Laboratory Technical Consultant, or Technical & Professional Services Manager.

Sr. Application Specialist

Data Innovations North America, the world’s largest and most successful clinical and blood laboratory Middleware Company, is currently seeking a Senior Application Specialist. The Data Innovations’ Senior Application Specialist has experienced knowledge and understanding of Instrument Manager and/or Laboratory Information Software. Their primary responsibility is to provide technical support to Data Innovations’ customers on our software products, services and instrument interfacing on complex issues. This person is expected to be a resource to other staff members and handle all types of complex/ escalated customer support issues and inquiries.

Essential Functions and Responsibilities:

  • Provide technical support for Data Innovations’ software products, services and general instrument interfacing
  • Resolve and respond to customer requests in a polite, professional and timely manner
  • Create and maintain work instructions and other internal documentation
  • Track, update and maintain ownership and documentation on existing and newly assigned support cases
  • Provide customers with training on Data Innovations’ software products
  • Work with cross-functional departments on resolving escalated issues
  • Train and mentor new staff
  • Main resource to other staff members on escalated/complex issues
  • Act as point of escalation in the absence of Customer Service Manager
  • Provide Business Partner Installation and Troubleshooting Training
  • Perform Business Partner Certification Testing
  • Review and comment on SRSs for drivers and core to ensure usability
  • Carry a pager and respond to after-hour support calls
  • Lead Department meetings
  • Lead meetings with Business Partners in the absence of Management
  • Act as liaison between CS and other departments as needed
  • Provide feedback to Customer Services Manager on the performance of other staff members
  • Update weekly team metrics
  • Attend and participate in known issues reviews, as needed
  • Perform ad-hoc testing of new software releases
  • Act as Subject Matter Expert for multiple Instrument Manager Software packages
  • As necessary, provide on-site and remote service for Data Innovations’ middleware solutions
  • Active participant in triage process
  • Complete other related duties as assigned

Requirements

Knowledge, Skills, and Abilities:

  • Proven problem solving approach
  • Strong ability to work independently
  • Effectively mentor others on the team
  • Ability to identify areas of improvement and drive for more effective and efficient methods of operation
  • Strong interpersonal and communications skills
  • Possess high attention to detail
  • Excellent customer interaction skills
  • Ability to be self-motivated and to effectively manage multiple projects
  • Extensive experience and knowledge of computer hardware, computer networking, Microsoft operating systems and Microsoft Office Suite (Word, Excel and Outlook)
  • Expert level of knowledge related to Business Partner Support and Service
  • Working knowledge and understanding of Laboratory Information Software
  • Expert level knowledge of Instrument Manager, VmWare virtual machines, Serial device connectivity, Network Device Servers, Instrument Interfacing, and Cache Administration
  • Strong interpersonal and communications skills; including ability to communicate highly technical concepts to people of varying level of technical competency
  • Ability to follow DI’s policy and procedures
  • Meet needs of potential travel obligations
  • Meet location requirements based in South Burlington, Vermont

Education and/or Experience

Minimum of an Associate's Degree and at least 2 years of relevant professional experience, or at least 5 years relative working experience.

Physical Requirements/Working Conditions:

While performing duties of this job, the employee is predominately functioning in a sedentary light office position with high frequency of telephone communication, keyboarding, and computer.

Preferred skills and experience:

In addition to the above requirements, the ideal employee/candidate will have experience with the following:

  • Clinical laboratory experience as a licensed General Medical Technologist (ASCP, NCA or equivalent) with knowledge of:
    • Laboratory workflow in multiple areas of a clinical laboratory
    • LIS (laboratory information system) software administration
    • CAP requirements
    • InterSystems' Caché
    • Instrument interfacing
    • Previous experience with Instrument Manager
    • Project Management Certification
    • Experience with Microsoft SharePoint

Supervision Level

This person reports directly to the Customer Services Manager and provides some leadership/mentoring oversight to other Application Specialists

Sr. Software Engineer

Data Innovations LLC, the world’s largest and most successful clinical and blood laboratory Middleware Company is currently seeking a Senior Software Engineer to assist with Maintenance Releases, which includes monitoring customer requests, troubleshooting customer issues, planning and implementing updates in released versions of software. Additionally, this role requires strong communication, analytical, and problem solving skills as well as the ability to resolve problems independently. This person is expected to demonstrate expertise in a variety of the field’s concepts, practices and procedures. The Senior Software Engineer is expected to rely on extensive experience and judgment to accomplish goals and perform the essential functions and responsibilities of the job.

Essential Functions and Responsibilities:

  • Review, modify, develop, write and implement software programming applications, usually very complex in nature
  • Provide consultation on development projects, some very complex in nature
  • Gather information, analyze and execute user requirements based on customer requests
  • Investigate and make recommendations on new technologies
  • Review existing programs by identifying and analyzing areas for modification including, performance improvement, reviewing and repairing legacy code and providing design solutions to problematic programming
  • Monitor and correct software defects
  • Develop coding language consistent with product needs and quality standards
  • Design, code and debug applications in various software languages
  • Active participant in software release cycle, possibly in a leadership role
  • Participate in testing process through test review and analysis
  • Respond to customer/client requests as necessary and appropriately as they occur
  • Ensure internal documentation is complete, accurate and up-to-date, including documenting code consistently throughout the development process
  • Continually update technical knowledge and skills
  • Train, mentor and serve as a resource to other members of the team and cross-departmental colleagues regarding software questions, some complex in nature
  • Consult with clients and colleagues concerning the maintenance and performance of the software and asking them questions to obtain information, clarify details and implement information
  • Provide assistance to testers and support personnel as needed
  • Deliver presentations to customer or client audiences and professional peers
  • Provide feedback to management on staff performance considerations
  • Identify and implement ways to improve quality and efficiencies in the department
  • Perform other related duties as assigned

Requirements

Knowledge, Skills, and Abilities:

  • Expert level knowledge with all or a combination of C/C++, Java, C#.NET, Windows, Visual Basic, Cache, Delphi, DBISAM, PostgreSQL
  • Working knowledge of Microsoft Office Suite applications
  • Expert knowledge and proven ability to successfully write code and test software applications
  • Ability to keep current in constantly evolving technical advances
  • Proven ability to conceptualize business and/or user requirements
  • Strong analytical skills, problem solving skills and ability to resolve problems independently
  • Effective ability to teach and instruct peers
  • Ability to work productively in a team environment
  • Strong overall knowledge of computing and technical environments, such as operating systems, communication protocols, software applications, hardware platforms, etc.
  • Strong Communication skills (verbal and written) including presentation skills
  • Strong ability to organize and manage multiple priorities
  • Ability to follow DI’s policies and procedures and system usage practices
  • Experience in Software Development Life Cycle and Design controls

Education and/or Experience

Bachelor’s Degree in a computer science or related field, such as software development and a minimum of 5 years working in a related field OR at least 8 years working in a position as a software developer or similar position.

Physical Requirements/Working Conditions:

While performing duties of this job, the employee is predominately functioning in a sedentary light office position with high frequency of keyboarding, and computer use.

Preferred skills and experience:

In addition to the above requirements, the ideal employee/candidate will have experience with the following:

  • Experience with InterSystems Cache
  • Experience with C#.NET
  • Knowledge of the integration of laboratory information systems, analytical instrumentation and automation systems
  • Previous leadership/mentoring experience

Supervision Level

This person reports directly to the Development Manager or Lead Software Engineer, and will be responsible for leading and mentoring others.

Thank you for your interest. However, there are no job postings in the Data Innovations Europe location at this time. Please check back at a later date.

Thank you for your interest. However, there are no job postings in the Data Innovations Latin America location at this time. Please check back at a later date.

Thank you for your interest. However, there are no job postings in the Data Innovations Asia location at this time. Please check back at a later date.